FAQs

Teleconsultation is a part of telemedicine services where consultation is done through live video with an interface between the doctor and you. The scope of services includes:

• General medical consultation
• Chronic medication replenishment
• Laboratory and health screening results review
• Travel medication advice
• Specialist referrals

Teleconsultation is only suitable for the management of non-emergent medical issues only. Should there be any urgent medical concerns, please approach the nearest clinic or A&E.

For optimal teleconsultation, please stand by your personal documents for verification, biometrics information and thermometer.

Should you have any small medical equipment such as Blood Pressure Monitor, Oximeter, Blood Glucose Meter, you may stand by.

Likewise, any medical reports, laboratory results, photographs of superficial wounds, infection or other skin problems, you may share via uploading the relevant documents prior to teleconsultation.

List of conditions:

• Cough, cold, flu, sore throat
• Fever, headache and migraine
• Diarrhoea, vomiting or constipation
• Skin rash, cold sores, acne
• Urinary tract infections
• Menstrual issues
• Gastric pain
• Muscle ache or gout
• Follow-up on stable chronic disease management such as high blood pressure, diabetes and high cholesterol

If your condition is not found on the list, you may call us +65 6956 6577 to check if your condition is suitable for a teleconsultation.

Teleconsultation is designed to manage non-emergency medical issues.
Emergency cases should be attended to immediately at A&E or the nearest clinic.

Emergency cases that are not suitable for Teleconsultation as follows:

• Chest pain, severe shortness of breath
• Seizures, numbness or slurred speech
• Suspected fractures
• Unexplained immerse pain
• Dizziness or loss of balance
• Asthma or Panic attack
• The first diagnosis of chronic disease such as high blood pressure, diabetes, high cholesterol
• Lapse in the follow-up of chronic disease management (re-assessment is needed)

Invoices, MCs and Referral letters will be sent electronically.

As a computer-generated MC, the doctor’s signature is not required.

If you are using your corporate insurance, you would pay the same amount as you would at our clinic physically. No additional charges apply.

If you are a private pay patient, the consultation cost follows the clinic charges.

Medication and delivery costs will be charged separately.

Children below 6 are advised to go for a face-to-face consult for better assessment.

Those who are under 18 years of age should preferably be accompanied by an adult.

Seniors are best accompanied by a family member whom can assist with video clarity and communication. Assessment of the elderly may be more difficult given comorbidities and it may be more appropriate for face-to-face consults, be it a home visit or at the clinic.

Yes, you may get a teleconsultation for a dependant in your family. Prior to the appointment, please provide the dependant’s particulars.

The waiting time is dependent on the existing number of patients in the queue as well as the number of providers available. Our average waiting time is around 5-15 minutes.

To avoid any possible waiting, you may book appointment directly with clinic to schedule a teleconsultation. Click here.

You may connect with us from whichever part of the world so long that there is a stable connection.

Please note however that no medication delivery services will be available.

Our Teleconsult operating hours are 8am – 6.30pm from Monday to Friday, 8.30am – 12pm on Saturday.

1. There will be situations where the assessment of your conditions via teleconsultation cannot be achieved safely.
Our doctor will take the necessary course of action which may include a referral to the nearest A&E department, or to a clinic near you for a face-to-face consultation.

2. In the event that the doctor cannot see or hear you clearly and the problem cannot be overcome, the Teleconsultation should be aborted. You are advised to visit a clinic for a face to face consultation of your condition.

In such scenarios, no fees will be charged.

Existing Telemedicine guidelines mandate that there should be 2-way video and voice feeds between the physician and the patient.

The video feed during a consult should not be turned off.

Medication will be delivered in a one use tamper-proof sealed bag to your address within 4 hours. Delivery fee is waived. Surcharge of $10 applies to delivery for Sentosa & Tuas area.

A 6 digit delivery verification code will be displayed within your app once payment has been completed. Your courier will ask for this verification code upon delivery of medication.

You may also opt to collect your medication at our clinics by selecting the pick-up option during payment. Medical certificates (MC), referrals, invoices will be sent to you electronically. We will send your MC via DigiMC.

No, you do not need to purchase the medication prescribed.

However, existing guidelines do not allow for electronic prescription of our medication. You may visit our clinic for a hardcopy of the prescription at no added charge.

Teleconsultation for acute ailments is not covered by the CHAS card.

If you are a CHAS card holder and has been under our care for management of chronic conditions such as hypertension and diabetes, interval review via teleconsult using our app is permitted. Our doctors will advise you on eligibility and suitability during the consultation.

Payment is accepted via credit card. You can set up your card payment upon registration.

All records are kept secure in compliance with guidelines of the Personal Data Protection Act (PDPA) as well as that of the Ministry of Health (MOH) Private Hospitals and Medical Clinics Act (PHMC).

Records are only accessible to providers involved in your care, as well as for support of internal processing. We also ensure compliance of our practices with the National Telemedicine Guidelines (NTG).

Teleconsultation episodes are not recorded in Singapore.